Business identification and secure OTP access
How can this operating challenge become an adoptable, measurable and sustainable system?
The portal needed to identify customers and suppliers by tax ID and protect access without complicating the experience. We created a custom WordPress plugin for tax-ID identification, OTP verification, roles and controlled access routes. Users reach the correct workflow with validated identity and centralized rules.
Context and intervention hypothesis
Context
The portal needed to identify customers and suppliers by tax ID and protect access without complicating the experience.
Hypothesis
We created a custom WordPress plugin for tax-ID identification, OTP verification, roles and controlled access routes.
How the system was approached
- 01
Observation of the current workflow and its friction points.
- 02
Definition of users, decisions, rules and exceptions.
- 03
Progressive design of the experience and critical modules.
- 04
Operational validation before expanding scope.
Four layers to operate and scale
Experience
Flows, roles, states and actions visible to each user.
Logic
Business rules, validations, exceptions and automation.
Integration
Connected data, external services and existing systems.
Operation
Traceability, ownership, monitoring and continuous improvement.
Technical and business implications
Consulta RUC became an operating capability of the system.
OTP became an operating capability of the system.
Roles became an operating capability of the system.
Endpoints became an operating capability of the system.
Indicators for validating impact
Monitoring indicators are shown, not invented figures. Quantitative client data remains confidential.
- Automation requires clear owners for exceptions and change.
- Outcome quality depends on input data quality and discipline.
Strategic outcome
Users reach the correct workflow with validated identity and centralized rules.